Privacy Statement
YOUR RIGHTS
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You have the right to have your culture, diversity, values and beliefs identified, respected, and responded to when receiving services from Lumina Care.
Lumina Care will identify and respond to the culture, diversity, values and beliefs of the Client by:
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having an understanding that each individual is unique and recognising our individual differences.
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understanding that the differences can be along the dimensions of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies.
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providing a safe, positive, and nurturing environment.
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supporting Clients to communicate about their culture, diversity, values and beliefs to ensure our services and supports are responsive to their personal needs by communicating with the Client in accordance with mode of communication and terms that theClient is most likely to understand.
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meeting the Client to gather information about the Client’s cultural background (including religious background), individual needs, unique history, life experiences and personal choices including to understand if their experiences and background may impact on their ability to engage with any services and supports and how, as a result, we may sensitively respond.
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respecting, promoting and upholding the Client’s rights and responsibilities including to respond to and support each Client’s right to practice their culture, values and beliefs while accessing support as well as the other rights set out in the Policy Statement.
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being sensitive and responsive to cultural and individual differences and providing opportunities and assistance to all people regardless of their circumstances including (but not limited to) their race, sex, sexual orientation, language, religion, spiritual, political or other opinions, national or social origin, or ability.
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incorporating cultural needs or wishes of the Client in service provision.
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in the case of services or supports provided in the Client’s home, respecting cultural spaces in the home, for example, those reserved for prayer.